Reference

How nasib44 Handles What You Share With Us

When you open an account with us or top up via Touch 'n Go eWallet, Boost or GrabPay, you share certain information with nasib44 — and this policy tells you exactly what we collect, why we need it, and how we keep it protected.

Account data kept securee-wallet payments handled with careNo third-party sale of your infoYou can request access or changes
nasib44 How nasib44 Handles What You Share With Us
DATA HANDLING DETAILS

How We Protect and Manage Your Information

We have put specific technical and process controls in place to keep your account data safe — from the moment you register to every transaction you make. Here is how each area works in practice.

Encryption on Every Transaction

All data exchanged between your device and our servers — including e-wallet top-up references from Boost or GrabPay — passes through SSL encryption. Your session token refreshes on each login.

Cookie Use and Your Control

We use session cookies to keep you logged in and preference cookies to remember your lobby state. You can clear cookies through your mobile browser settings; note that doing so will end your active session.

Account Security and Access Logs

Each login attempt is logged against your device fingerprint and IP region. If we detect an unusual access pattern — for example, a login from an unrecognised device — we may trigger an OTP step before allowing entry.

Retention and Deletion Policy

Your data is retained while your account is active and for a defined period after closure to meet financial compliance requirements. You may request deletion of non-mandatory data by contacting support via live chat or email.

REACH US DIRECTLY

How to Contact Us About This Policy

If you have a question about your data, want to request a copy of what we hold, or need to update something on your account, our support team handles privacy-related requests through the channels below. We aim to respond to data access requests within a reasonable timeframe — do include your registered account email when writing in so we can locate your record.

Team online

Live Chat

Start a live chat session from your account dashboard. For privacy requests, choose the Account & Data category so your query reaches the right team.

Email Support

Send a written data request to our support email address. Include your registered account details and the specific data action you need — access, correction or deletion.

Account Settings

Basic profile updates — like contact number or email — can be changed directly inside Account Settings without contacting support. PIN resets follow an OTP verification step.

Common Questions About Your Privacy at nasib44

These are the questions we hear most often from account holders about how their data is handled. If your question is not covered here, live chat and email support are both available.

We collect your name, email address, contact number and the payment method you register — such as Touch 'n Go eWallet or Boost. We do not store full wallet credentials or bank PINs at any point.

We do not sell or trade your data. We share only what is necessary with payment processors like GrabPay or FPX to complete your transaction, and with compliance services required by applicable regulations.

Send a request to our support email with your registered account email address included. We will identify your records and respond with the relevant data within a reasonable processing period.

Yes. You can request deletion of non-mandatory personal data via live chat or email. Note that some financial transaction records must be kept for a set period under compliance rules and cannot be removed early.

Session cookies keep you logged in as you move between the lobby sections. Clearing cookies through your browser or app will end your active session and you will need to log back in with your credentials and OTP.

After account closure, we retain transaction records for the period required by financial compliance obligations. Personal profile data not tied to financial records is removed once the retention window closes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.